Responsible Gambling
Our Commitment to Responsible Gambling
At CASINO, we are dedicated to providing a safe and enjoyable online gaming environment. We understand that while gambling is a form of entertainment for most, it can become a serious problem for a small percentage of individuals. Our commitment to responsible gambling means equipping our players with the tools and information necessary to maintain control over their play and seek help if needed.
Understanding Problem Gambling
Problem gambling is defined as an urge to gamble continuously despite negative consequences or a desire to stop. It can affect anyone, regardless of age, background, or income. Recognising the signs early is crucial:
- Gambling more than you can afford to lose.
- Chasing losses.
- Feeling irritable or anxious when not gambling.
- Lying to family and friends about gambling habits.
- Neglecting work, school, or family responsibilities due to gambling.
- Borrowing money to gamble or to pay gambling debts.
If you or someone you know exhibits these signs, please consider seeking professional help.
Tools for Responsible Play at CASINO
CASINO provides several features designed to help you manage your gambling activities effectively:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account. Once a limit is reached, you will not be able to deposit further until the period resets.
- Loss Limits: Define the maximum amount of real money you are prepared to lose over a set period (e.g., daily, weekly, monthly). If your net losses exceed this limit, you will be prevented from placing further wagers until the period ends.
- Session Limits: Control the duration of your gaming sessions by setting a maximum time limit. After the set time, you will be automatically logged out.
- Cool-Off Period: If you feel you need a short break from gambling, you can activate a cool-off period for 24 hours, 1 week, or 1 month. During this time, you will not be able to deposit or play, but you can still log in and withdraw funds.
- Self-Exclusion: For those who require a more extended break, our self-exclusion option allows you to voluntarily close your account for a period of 6 months, 1 year, 3 years, or permanently. During self-exclusion, you will be unable to log in, deposit, or play at CASINO.
- Reality Check: Receive pop-up notifications at regular intervals during your game play, reminding you of the time elapsed and your wins/losses during that session.
These tools can be easily accessed and adjusted within your CASINO account settings or by contacting our customer support team.
Tips for Responsible Gambling
To ensure your gambling remains a fun and controlled activity, consider these helpful tips:
- Gamble for fun, not profit: View gambling as entertainment, not a source of income.
- Set a budget and stick to it: Only gamble with money you can afford to lose. Never chase losses.
- Know your limits: Understand how much time and money you spend.
- Avoid gambling under the influence: Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs.
- Balance with other activities: Ensure gambling is not your only pastime; maintain a healthy balance with other hobbies and social activities.
- Take regular breaks: Step away from the game periodically.
Seeking Professional Help
If you are concerned about your gambling habits or those of a loved one, please reach out to professional organisations that offer confidential support and guidance. These services are available to help you regain control:
- Gambling Addiction Help Line (Canada): A national toll-free service offering immediate support and referrals.
- Problem Gambling Canada: Provides resources, information, and a directory of provincial helplines and treatment centres.
- Gamblers Anonymous: A fellowship of men and women who share their experience, strength, and hope with each other that they may solve their common problem and help others to recover from a gambling problem.
Remember, reaching out for help is a sign of strength.
Protecting Minors
CASINO strictly prohibits anyone under the legal age of 19 (or the legal age of majority in your province/territory) from opening an account or gambling on our platform. We employ robust age verification procedures to prevent underage access. If you share your computer or mobile device with minors, we recommend installing parental control software to block access to gambling sites and keeping your CASINO account details confidential.
Some recommended parental control software includes:
- Net Nanny
- CyberPatrol
- Gamban
- GamStop (UK specific, but similar tools exist globally)
Thank you for choosing CASINO and for joining us in promoting responsible gambling.
